Last Updated: April 30, 2025

Welcome to our Privacy Policy. We are a Toronto-based small business offering cloud PC gaming services (including access to games like Call of Duty and Xbox Game Pass). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) . It also outlines your rights under PIPEDA in clear, easy-to-understand language.

By using our services or providing information to us (for example, by filling out a Facebook lead form or contacting us), you agree to the collection and use of your information as described in this Privacy Policy. Our services are intended for adults and not offered specifically to minors. We do not knowingly collect personal information from individuals under the age of 13, and if we become aware of it, we will delete it. Currently, we do not require you to create an account or login on our website, so we only collect personal information that you choose to provide to us through forms or communications.

Personal Information You Provide: We primarily collect personal data directly from you. When you interact with us (such as by filling out a Facebook lead form, contacting us via our website form, calling us, or messaging us on Facebook), you may provide the following information:

• Contact Details: Your full name, email address, and phone number.
• Gaming Preferences: Your preferred gaming platform (e.g., PC, console), favorite game genres, and details about your current gaming setup.
• Interest in Cloud Gaming: Information about your interest level in our cloud gaming services or specific products.
• Other Information: Any other information you choose to share when contacting us (for example, the content of your messages or inquiries).

We collect this information only when you voluntarily provide it. For instance, our Facebook lead forms ask for these details so we can understand your needs and reach out to you with relevant information. If you contact us by phone or Facebook Messenger, we will receive whatever information you include in those communications (such as your name and any contact details or questions you provide).

Information Collected Automatically: When you visit our website (hosted on GoDaddy), certain information may be collected automatically through cookies and similar tracking technologies (see Use of Cookies and Tracking below for more details). This information may include:

• Your device and browser type, operating system, and IP address.
• The dates and times you access our site, and which pages you visit.
• Referral information (for example, if you arrived at our site by clicking on one of our Facebook ads).

This automatically collected data helps us understand how our website is used and improve its performance. We generally treat such information as “Usage Data”, which may be considered personal information when it can identify you (for example, an IP address can sometimes identify a specific device or individual).

No Sensitive Personal Data: We do not collect any sensitive personal information such as financial information, government ID numbers, or health data, as our services do not require this. The personal data we collect is limited to what is necessary for the purposes explained in this policy (in line with PIPEDA’s principle of limiting collection).

We use the personal information we collect for the following purposes:

• To Provide and Improve Our Services: We use your information to contact you and discuss our cloud gaming services. For example, if you filled out a lead form expressing interest in our service, we will email or call you to provide details, answer your questions, or help you get started. We may also use your preferences (gaming platform, favorite genres) to tailor our recommendations or services to better suit your needs. This helps us ensure you have the best possible gaming experience with our cloud platform.
• To Communicate with You: We may use your phone number or email to respond to inquiries you sent us, provide customer support, and keep you updated. For instance, if you ask a question via our website form or Facebook Messenger, we will use your contact info to reply. If you have shown interest in our services, we might follow up with you to see if you need any more information or to inform you about how to sign up.
• Marketing and Promotions: With your consent, we may send you promotional communications about new features, special offers, or events related to our gaming services. For example, after you provide your email through a Facebook lead ad or our website, we might send you a welcome email with a discount or news about game additions. You can opt out of marketing messages at any time (see Your Rights Under PIPEDA below regarding withdrawal of consent).
• Advertising and Analytics: We may use data (like your interests or whether you visited our site) to improve our advertising. For example, if you provided info that you’re interested in first-person shooter games, we might show you relevant content or ads related to those games. We also analyze aggregate usage data (e.g., overall website traffic, ad responses) to understand the effectiveness of our marketing campaigns and to improve our website and services. This analysis is generally done in a way that does not identify you personally.
• Service Development: The feedback and preferences you share (such as your current gaming setup or interest in cloud gaming) help us develop and improve our offerings. We may use aggregated, non-identifying information to decide what new games or features to add to our service.
• Legal and Safety Purposes: In rare cases, we may need to use or disclose your information to comply with legal obligations or requests (for example, a court order or a lawful request by authorities), or to protect our rights, safety, and property, or those of our users or the public. For instance, we could use contact information to notify you of any service changes required by law, or use system logs (which include IP addresses) to detect and prevent fraudulent or malicious activity on our network.

We will only use your personal information for the purposes we have identified, or for purposes that are consistent with those (for example, using your contact info to get feedback on our service is consistent with improving our services). If we ever need to use your data for a new purpose that is not covered in this Privacy Policy, we will seek your consent before doing so. In accordance with PIPEDA, we retain personal information only as long as necessary for the fulfillment of those purposes, after which we securely delete or anonymize the data.

We may share your information with trusted third-party service providers who help us run our business. Whenever we share data with third parties, we ensure it’s only to the extent necessary for them to perform their functions, and they are obligated to protect your information and use it only for our specified purposes. Key third-party services we use include:

• Facebook (Meta) Platforms: We use Facebook for advertising and lead generation. When you fill out a Facebook Lead Ad Form, your information is collected by Facebook and then passed to us. Facebook’s systems facilitate the collection of your name, contact details, and other responses on our behalf. We use that data as described in this policy (to contact you and offer our services). Additionally, we may use Facebook’s advertising tools such as the Facebook Pixel on our website. This tool helps us understand your actions on our site after clicking on our ad (for example, if you visited certain pages) and allows us to show you relevant ads on Facebook or Instagram. Facebook may collect and process data for these purposes according to their own Data Policy, so we encourage you to review Facebook’s privacy policy as well. We do not receive your Facebook account information beyond what you explicitly submit to us via the lead forms or messages.
• Website Hosting (GoDaddy): Our website is hosted by GoDaddy. This means that any data you submit through our website (for instance, a contact form message) will be stored on GoDaddy’s servers. GoDaddy, as our web hosting provider, may process your IP address and other technical data automatically when you visit the site, as is standard for web hosts (they have access to server logs, which include IP addresses, timestamps, etc.). GoDaddy is a reputable hosting company that employs security measures to protect data on its servers. We have agreements in place with GoDaddy to ensure your data is handled with care and confidentiality. They will not access or use your personal information except as needed to maintain our website and services.
• Communication Tools: We use standard communication channels to interact with you. If you email us or we email you, your messages may go through email service providers. If you call us, your call may be handled by telephone service providers. Similarly, when you message us on Facebook, Facebook is a third-party provider of that communication service. These providers may incidentally process your data (for example, an email provider will process the content of the email and the email address). We ensure that we choose reputable providers and that our use of these tools is consistent with this Privacy Policy. We do not allow these service providers to use your data for their own marketing or purposes outside of providing the service to us.
• Analytics and Advertising Partners: Currently, our primary advertising partner is Facebook. We are not heavily using additional analytics platforms yet (such as Google Analytics), but we may do so in the future to better understand site traffic. If we add any analytics tools or advertising partners (like Google Ads or others), we will update this Privacy Policy to reflect their involvement. Any such partners would only receive anonymized or aggregated data unless it’s necessary to provide the service (for example, if we used an email newsletter service, it would obviously have your email to send the newsletter).

We do not sell or rent your personal information to third parties. In some cases, our third-party service providers may be located outside of Canada (for example, Facebook and GoDaddy are U.S.-based companies). This means your information might be transferred and stored on servers in another country. If your data is processed outside Canada, it will still be protected with appropriate safeguards, but it may also be subject to the laws of the country where it is stored. For instance, if your data is in the U.S., it might be accessible to U.S. law enforcement under certain conditions. By using our services, you consent to this transfer. We only transfer data to third parties or across borders in compliance with applicable privacy laws and with assurances that your information will be kept secure.

Our website uses cookies and similar tracking technologies to enhance your experience and to help us understand how people use our site:

• What Are Cookies: Cookies are small text files that websites store on your device (computer, tablet, smartphone) when you visit. They allow the website to recognize your device and remember certain information about your visit (such as your preferences or whether you are a returning visitor). Cookies in themselves do not personally identify you, but they may contain identifiers that, when combined with other data, could link to you.
• Types of Cookies We Use: We use a few types of cookies on our site:
  
  
  • Essential Cookies: These are necessary for the website to function properly. For example, if our website has a form, a cookie might be used to remember the items in the form as you fill it out, or to enable you to move between pages without losing information. We also might use cookies to help with security (for instance, to help prevent fraudulent use of the site).
  • Analytics Cookies: As of now, our use of analytics is minimal, but our hosting platform (GoDaddy) may automatically collect analytics data. These cookies collect information about how visitors use our site (e.g., which pages are visited most, if users encounter errors). We use this information in aggregate form to improve the website’s usability and content. The data collected typically includes IP addresses (which may identify your general location) and browsing patterns. We do not currently use Google Analytics, but if we introduce a similar tool, these cookies would help us measure our site traffic and interactions.
  • Advertising Cookies (Tracking Cookies): We use Facebook’s tracking technology (Pixel) on our site for advertising purposes. The Facebook Pixel sets cookies that track when you take certain actions on our site (like visiting a particular page). This helps us and Facebook understand your interests. For example, if you visited our pricing page, we might later show you an ad on Facebook about a promotion. These cookies and similar technologies (like pixels or SDKs) allow us to deliver ads more relevant to you and to cap how often you see an ad. They also help us measure the effectiveness of our Facebook ads by reporting to us about actions people took after seeing our ads. The information collected via the Facebook Pixel may be combined by Facebook with your user profile on that platform if you have one, per Facebook’s own policies. We do not get personal identifiers from the Pixel data ourselves — we just see aggregate info (e.g., “100 people clicked our ad and visited the site”).
• Your Choices for Cookies: When you first visit our website, you may see a notice about cookies. By continuing to use our site, you are implying consent to the use of cookies and similar technologies as described here. You can control or delete cookies at any time through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when cookies are being sent. Please note that if you disable cookies entirely, some features of our site (and others) may not function properly. For instance, forms might not remember your inputs, or we might not be able to tailor the site to your preferences.
• Do Not Track Signals: Some browsers offer a “Do Not Track” (DNT) feature that lets you tell websites you do not want to be tracked. Currently, there is no universal standard for how to respond to DNT signals. Our site does not respond differently to a DNT signal, but rest assured we only use your data as described in this policy. You can opt out of targeted ads in other ways – for example, through your Facebook user settings you can control ad preferences, and for other platforms you can use sites like the Digital Advertising Alliance of Canada’s opt-out tool.

In summary, cookies help us provide a smoother experience and relevant content. None of our cookies collect information like your name or email address by themselves. They primarily gather technical and usage data. Any personal information we do obtain via cookies (such as an IP address) is handled in accordance with PIPEDA and this Privacy Policy .

As a user of our services in Canada, you have certain rights regarding your personal information under PIPEDA. We are committed to upholding these rights and enabling you to exercise them easily:

• Right to Access Your Information: You have the right to request a copy of the personal information we hold about you . This means you can ask us to confirm whether we have your personal data, and if so, request to see what information it is. We will provide you with the information, explain how we have used it, and disclose any third parties with whom it has been shared (as required by law), subject to some exceptions (for example, if providing the data would also reveal personal information about another individual). We will respond to access requests within a reasonable time frame (generally within 30 days as mandated by PIPEDA) and at minimal or no cost to you.
• Right to Correction: If any personal information we have about you is inaccurate or incomplete, you have the right to request that we correct or update it . Upon request, we will amend the information as needed. If we have shared the incorrect information with any third parties in the course of providing you service, we will (where practicable) send the corrected information to those third parties as well. We want to ensure that the information we have is accurate and up-to-date, and we encourage you to contact us if you need to update your contact details or other information.
• Right to Withdraw Consent (Opt-Out): You can withdraw your consent for us to use your personal information at any time . For example, if you initially gave us consent to contact you with promotional offers, you can later opt out of receiving those communications. Every marketing email we send will include an “unsubscribe” link to make opting out easy. If you prefer, you can also contact us directly to request that we stop using your information for certain purposes. Important: Withdrawing consent will not retroactively undo any processing we’ve already done, but it will prevent any future use of your data for those purposes. Also, note that in some cases we may need to retain certain information if required by law or for legitimate business purposes (for instance, we might keep a record that you asked not to be contacted, so we can honor that request). Other than such necessities, we will comply with your request and confirm when we have acted on it. If you withdraw consent for us to use certain data, we will no longer be able to provide you with services that require that information. (For example, if you withdraw consent for us to use your phone number or email, we will not be able to communicate with you via those channels.)
• Right to Challenge Compliance / File a Complaint: If you have any concerns or complaints about how we handle your personal information, you have the right to challenge our compliance with PIPEDA . We encourage you to contact us first so we can address your concern directly. We take all privacy complaints seriously and will investigate and respond to any complaints or questions you raise. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC). The OPC is the government body that oversees compliance with PIPEDA. We will provide you with information on how to contact the OPC if you need it, or you can find those details on the OPC’s website. Filing a complaint with the OPC will not affect any other rights or remedies you might have.

These rights are summarized for your convenience. In essence, PIPEDA gives you the right to access the personal information we have about you, to request corrections, to withdraw your consent for further use of your information, and to complain if you feel your rights are being violated . We are committed to assisting you in exercising these rights. To make any request regarding your personal data, or if you have any questions about your rights, you can contact us using the information in the Contact Information section below. We may need to verify your identity (for example, by asking for some information we have on file) before fulfilling certain requests, especially for access or deletion, to ensure we don’t disclose data to the wrong person. We will inform you if we cannot fulfill a request and explain the reasons (e.g., if the information is protected by legal privilege or it involves someone else’s data).

We take the security of your personal information very seriously. We have implemented a variety of administrative, physical, and technical security measures to help protect your data from unauthorized access, disclosure, or misuse:

• Firewalls and Network Security: Our systems are protected by firewalls – these act as a barrier between our internal network and the internet, allowing only authorized traffic through. We also use a managed network switchto intelligently control and monitor network traffic, which adds an extra layer of security and performance management.
• Intrusion Prevention System (IPS): We have an intrusion prevention system in place. This system actively monitors network traffic and can detect and block suspicious activities or potential attacks in real time. If someone tries to hack into our network or exploit vulnerabilities, the IPS helps stop them, keeping your data safe.
• DNS Filtering: We employ DNS filtering to block malicious websites and phishing attempts. This means if any device in our network (including our servers storing your info) tries to connect to a known harmful domain (perhaps due to malware or an unsafe link), the connection will be prevented. This reduces the risk of cyber threats reaching our systems.
• Encryption: We use encryption to protect your data. Data you send through our website (for example, via a form) is encrypted in transit using HTTPS (SSL/TLS encryption). You can verify this by the padlock icon in your browser address bar when you visit our site. Encryption scrambles the data during transmission so that if it were intercepted, it would be unreadable. We also encrypt sensitive data at rest when stored in our systems or databases, whenever applicable. Additionally, any devices we use that contain personal information (such as business laptops or storage drives) are secured and use encryption/password protection to prevent unauthorized access.
• Access Controls: Internally, we limit access to personal information on a need-to-know basis. Only authorized personnel who require your information to perform their duties (for example, to contact you or provide support) can access it. Our team is trained on the importance of confidentiality and privacy. We have policies in place to ensure that your data is not accessed or used except in accordance with this Privacy Policy.
• Monitoring and Maintenance: Our security measures are not “set and forget” – we actively maintain and update our systems. We apply security patches and updates to software and equipment regularly to address new vulnerabilities. We also monitor our systems for any signs of unusual activity. Regular security audits and tests (such as vulnerability scans) are performed to evaluate the effectiveness of our safeguards.

While we strive to use commercially acceptable means to protect your personal information, it’s important to note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. However, we continuously work to upgrade and improve our security in line with best practices. We also have a plan in place in case of any security incident. In the unlikely event of a data breach that poses a real risk of significant harm to you, we will notify you and the relevant authorities, such as the Office of the Privacy Commissioner of Canada, as required by law .

Our commitment to data security means we will continue to invest in strong protections for your information. If you have specific questions about the security of your data, feel free to reach out to us.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us. We are here to help and address any issues promptly.

Contact us by email: info@batanetworks.com

Contact us by phone: (647) 471-8798

Mailing address: 1923Weston Road, Toronto, ON, Canada M9N 1W7

(The above contact details are for illustration; please use the actual contact information of our business when reaching out.)

When you contact us with a privacy-related request, please provide sufficient detail for us to understand your concern or request, along with contact information so we can respond. For example, if you are requesting access to your data, describe the context (e.g., “I filled out a lead form on Facebook on March 1st, under the name John Doe”) so we can locate your information. We will respond to all legitimate requests as soon as possible, and in any event within the timeframes required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the “Last Updated” date at the top of this policy. If changes are significant, we may provide a more prominent notice (such as by posting a notice on our website’s homepage or notifying you via email if appropriate).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy signifies your acceptance of the updated terms, to the extent permitted by law.

Should we ever make a change that materially affects how we handle your personal data, we will seek your consent if required. We remain committed to the principles of transparency and accountability in our privacy practices.

Thank you for taking the time to read our Privacy Policy. We hope it has clarified how your personal information is collected and used by our cloud gaming service. If you have any questions or concerns, please do not hesitate to contact us at any time. Your privacy is important to us, and we will always do our best to protect it while providing you with an enjoyable gaming experience.